Return Policy
At Wheeler Sports Tech, we want you to be completely satisfied with your purchase. If you are not satisfied with your product for any reason, you may return it for a refund or exchange, subject to the following terms:
- Return Period
1.1 Standard Returns: You may return your product within 3 days from the date of purchase for a full refund or exchange.
1.2 Defective Products: If your product is found to be defective, you may return it within 5 days from the date of purchase for a refund or exchange.
- Return Procedure
2.1 Contact Us: Before returning your product, please contact us at contact@wheelersportstech.com to obtain a Return Merchandise Authorization (RMA) number.
2.2 Packaging: Ensure that the product is returned in its original packaging with all accessories and documentation included.
2.3 Shipping: We are responsible for the shipping costs associated with returning the product. We will send you a label and use a trackable shipping method to ensure safe delivery.
- Inspection and Refund
3.1 Inspection: Upon receiving the returned product, we will inspect it to verify its condition and eligibility for a refund or exchange.
3.2 Refund: If the product meets our return criteria, we will process a refund to the original method of payment if possible within 10 business days after approval. This refund can be also made through alternative methods like:
- Check
- ACH
- Venmo
- Zelle
- Exclusions
4.1 Non-Returnable Items: Certain items are not eligible for return, including but not limited to customized products or products that have been damaged due to misuse or neglect.
- Exceptions
5.1 Special Circumstances: In exceptional cases, we may consider returns outside of the specified return period at our discretion. Please contact us for further assistance.
- Contact Us
6.1 Questions: If you have any questions or concerns about our return policy, please contact us at contact@wheelersportstech.com